Privacy Policy

This policy explains what personal information Luminara ("we") collects through this website, why we collect it, and the choices you have. We collect only what we need to reply to you and do the work you ask for.

What we collect

• Contact form: your name, email, and optionally your phone number, business name, the package you picked, what you need, your budget range and your message.
• Support form: your name, email, subject and message, and the ticket we create for it.
• Waitlist: your email, and optionally your business type and the products you're interested in.
• Technical data: like any website, our hosting provider records basic request data (such as IP address and browser type) to keep the site secure and stop abuse.

We do not use advertising or tracking cookies, and we do not sell or rent your information to anyone.

Why we use it

• To reply to your enquiry and prepare a quote.
• To handle your support request and let you track it.
• To send you one email when our software launches (waitlist only).
• To send you a copy of what you submitted, so you have a record.

Who processes it for us

Your information is stored on servers run by our hosting provider (Railway) and emails are delivered through our email providers (such as Brevo or Resend). They process data only to provide those services to us.

How long we keep it

We keep your information only as long as we need it for the purpose above, or as required by law (for example, tax records for client invoices). You can ask us to delete it at any time.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to show you, correct, or erase the personal data we hold about you, and withdraw consent (for example, leave the waitlist). Email support@luminaraconsulting.co and we will respond within 30 days.

Contact and grievances

Luminara, Faridabad, Haryana, India. Email: support@luminaraconsulting.co. See also our Terms of Service.